Frequently asked questions
How can I pay for the services?
By Debit or Credit card only.
How long does it take?
After you choose and pay for the services, the booking will be made and confirmation sent.
How can I prove that I am entitled to use the services at the airport or on the plane?
Everything is electronically entered into your booking. In the era of electronic air tickets, all records and confirmations from the carrier are only extracts. You will get one of these by e-mail. You do not need any document in order to make use of the service; you can prove your identity by presenting an ID or passport.
Who can I direct further questions to?
Please contact the tour operator or travel agency which issued the air ticket. They can access your booking and are authorized to make any necessary changes that are not already a part of this product.
I need to change the date of departure, cancel the air ticket or sort out other issues connected with the air ticket. What can I do?
Please contact the tour operator or travel agency which issued the air ticket.
What happens if I received an error messages that the credit card payment failed?
The service will be cancelled.