TRIP MANAGER USER TERMS AND CONDITIONS

  1. Introductory Provisions
    1. These terms and conditions (“T&Cs”) apply to searching, booking, and purchasing of Additional Services (defined below) related to existing flight reservations with an issued ticket (“Issued Reservation”) via the tripmanager.com online platform (“Platform”).
    2. By using the Platform, in particular by searching and booking Additional Services, you acknowledge that you have read, understood and agree to these T&Cs. These T&Cs are part of the contractual relationship between you and Travelport (defined below) with respect to the use of the Platform.
  2. Travelport and User
    1. The Platform is provided by Travelport, LP, a Delaware limited partnership, with offices at 300 Galleria Parkway, Atlanta, Georgia 30339 USA (“Travelport, LP”) and Travelport International Operations Limited, a company incorporated in England and Wales, whose registered address is Axis One, Axis Park, 10 Hurricane Way, Langley, Berkshire, SL3 8AG, United Kingdom (“TIOL”; together with Travelport, LP, “Travelport”).
    2. Additional Services to the Issued Reservations through the Platform can only be booked by an authorized individual who is, in accordance with the Issued Reservation, and in accordance with the terms and conditions of the relevant carrier (airline), (i) the passenger, (ii) the person who made the Issued Reservation, or (iii) the person who is authorized to modify or otherwise work with the Issued Reservation, in particular, to book the Additional Services (collectively, the “User”).
  3. Additional Services
    1. The Platform allows the User to search for, book, and purchase additional services related to air transportation, such as onboard meal selection, seat selection, priority or online check-in, lounge access, booking additional and non-standard baggage, and other services (“Additional Services”).
    2. Travelport is neither an airline nor a provider of transport services. Travelport is not a provider of the Additional Services and is not responsible for the Additional Services. Additional Services are provided by certain carriers (airlines) that provide transport based on the Issued Reservation or third parties.
    3. Travelport cooperates with carriers (airlines) that are providing the transport based on the Issued Reservations, in relation to which the Additional Services can be booked and purchased through the Platform. The range of Additional Services listed on the Platform is always determined by the range of such services offered by the respective carriers (airlines) for the Issued Reservation for a specific flight.
    4. Travelport is neither responsible for the scope of the Additional Services displayed on the Platform nor for the accuracy of the information provided for the offered Additional Services. The information on the Platform depends on information received from carriers (airlines) or third-party systems.
  4. Issued Reservations
    1. Travelport is not the administrator of the Issued Reservations to which Users book and purchase Additional Services via the Platform and is not responsible for them. The administrators of the Issued Reservations are the selected carriers (airlines) or travel agencies or other agencies and third parties through which the Issued Reservation was made (“Reservation Administrator”).
    2. The Additional Services booked through the Platform are always booked in cooperation with and with the knowledge of the Reservation Administrators. The Reservation Administrator is fully responsible for the Issued Reservation, including the Issued Reservations in relation to which the Additional Services have been booked and/or purchased through the Platform.
    3. Complaints related to the Issued Reservations, including the Additional Services, must be submitted to the Reservation Administrator. The Reservation Administrator is also the exclusive point of contact for all questions, comments, or requests relating to the Issued Reservations, including the Additional Services.
  5. Booking Additional Services through the Platform
    1. When booking the Additional Services through the Platform, the User is required to fill in certain information to identify the Issued Reservation and the offered Additional Services. Travelport will only use such information provided by the User to administer the booking of the Additional Services and to communicate with the Reservation Administrator during administration of the Additional Services.
    2. The booking of the Additional Services is binding when confirmed through the Platform. Booked Additional Services cannot be cancelled. The User undertakes to pay the price indicated for the booked Additional Services when booking the Additional Services.
  6. Price and Payment
    1. All payments for Additional Services are facilitated by a third party (i.e. payment gateway or similar solution provider) that is fully responsible for payments processing.
    2. The prices of the Additional Services offered on the Platform are final and include the final price of the Additional Services, plus the fee for the Platform and/or the Reservation Administrator.
    3. The User is obliged to pay the total price by credit card or other online payment method available via the Platform, by entering the required data in the respective online form.
    4. Travelport shall not be held liable for any costs associated with the processing of the payment resulting from the contractual relationship between you and the bank that issued the payment card or that maintains the bank account, or from any other contractual relationship which you use to make the payment.
    5. You hereby authorize Travelport to provide your payment information to a third party processor to process the payment(s) for the Additional Services in accordance with these T&Cs.
    6. Data Protection: Your data will be processed in accordance with Travelport’s privacy policy which may be found here: https://www.travelport.com/privacy-websites.
  7. Final provisions
    1. The User acknowledges that Travelport is entitled to assign claims against the User related to the Platform to a third party.
    2. The parties agree to make their best effort to amicably resolve any dispute arising out of or in connection with the T&Cs.
    3. NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR INDIRECT DAMAGES ARISING FROM, RELATING TO, OR IN CONNECTION WITH THESE T&CS, INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO THE LOSS OF PROFITS, LOST SAVINGS, INCOME OR GOODWILL, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.
    4. TO THE EXTENT PERMITTED BY LAW, TRAVELPORT IS NOT LIABLE FOR ANY DAMAGE CAUSED IN CONNECTION WITH YOUR USE OF THE PLATFORM. IF LIABILITY FOR DAMAGES CANNOT BE EXCLUDED UNDER THE LAW, TRAVELPORT'S LIABILITY IS LIMITED TO THE AMOUNT OF THE FEES PAID BY THE USER TO TRAVELPORT FOR THE ADDITIONAL SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE-MONTH PERIOD PRECEDING THE DATE OF THE CLAIM. TRAVELPORT'S LIABILITY IS EXPRESSLY EXCLUDED FOR DAMAGES CAUSED BY THE RESERVATION ADMINISTRATOR AND/OR ANY OTHER THIRD PARTY.
    5. These T&Cs shall be governed by and construed in accordance with the laws of England & Wales and each party submits to the exclusive jurisdiction of the courts of England & Wales.
    6. If any provision of these T&Cs is or becomes or is found to be invalid or unenforceable, the validity and enforceability (to the full extent permitted by law) of the remaining provisions of these T&Cs shall not be affected. In such cases, the parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision which shall, to the full extent permitted by law, have the same meaning and effect as intended by the provision to be replaced.
    7. These T&Cs come into force and effect upon your first use of the Platform. These T&Cs are available for review and/or reference via the Platform. Notwithstanding the foregoing, Travelport is entitled to modify these T&Cs at any time. This version of the T&Cs shall cease to be valid and effective upon issuance of any later created version of these T&Cs.
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