Terms of Use

  1. Introductory provisions
    1. These terms and conditions ("T&Cs") apply to searching, booking and purchasing of Additional Services related to existing flight reservations with an issued ticket ("Issued Reservation") via the tripmanager.com online platform ("Platform").
    2. By using the Platform, in particular by searching and booking Additional Services, you acknowledge that you have read, understood and agree to these T&Cs. These T&Cs are part of the contractual relationship between you and the Operator with respect to the use of the Platform.
  2. Operator and user
    1. The operator of the Platform is C.E.E. Group Travelport a.s., ID No.: 060 32 575, with registered office at Sokolovská 685/136f, Prague 8, 186 00, Czech Republic ("Operator").
    2. Additional Services to the Issued Reservations through the Platform can only be booked by an authorized individual who is, in accordance with the Issued Reservation, and in accordance with the terms and conditions of the relevant carrier (airline), (i) the passenger, (ii) the person who made the Issued Reservation, or (iii) the person who is authorized to modify or otherwise operate with the Issued Reservation, in particular, to book the Additional Services (collectively, the "User").
  3. Additional services
    1. The Platform allows you to search for, book and purchase additional services related to air transportation such as onboard meal selection, seat selection, priority or online check-in, lounge access, booking additional and non-standard baggage and other ("Additional Services").
    2. The Platform Operator is neither an airline nor a provider of transport services. The Platform Operator is not a provider of the Additional Services and is not responsible for them. The Additional Services are provided by certain carriers (airlines) that provide transport based on the Issued Reservation or third parties.
    3. The Platform Operator cooperates with carriers (airlines) that are providing the transport based on the Issued Reservations, in relation to which the Additional Services can be booked and purchased through the Platform. The range of Additional Services listed on the Platform is always determined by the range of such services offered by the respective carriers (airlines) for the Issued Reservation for a specific flight.
    4. The Platform Operator is neither responsible for the scope of the Additional Services displayed on the Platform nor for the accuracy of the information provided for the offered Additional Services. The information on the Platform depends on information received from carriers (airlines) or third-party systems.
  4. Issued reservations
    1. The Platform Operator is not the administrator of the Issued Reservations to which Users book and purchase Additional Services via the Platform and is not responsible for them. The administrators of the Issued Reservations are the selected carriers (airlines) or travel agencies or other agencies and third parties through which the Issued Reservation was made ("Reservation Administrator").
    2. The Additional Services booked through the Platform are always booked in cooperation with and with the knowledge of the Reservation Administrators. The Reservation Administrator is fully responsible for the Issued Reservation, including the Issued Reservations in relation to which the Additional Services have been booked and/or purchased through the Platform.
    3. Complaints related to the Issued Reservations, including the Additional Services, must be submitted to the Reservation Administrator. The Reservation Administrator is also the exclusive point of contact for all questions, comments, or requests relating to the Issued Reservations, including the Additional Services.
  5. Booking additional services through platform
    1. When booking the Additional Services through the Platform, the User is required to fill in certain information to identify the Issued Reservation and the offered Additional Services. The Platform Operator will only use such information provided by the User to administer the booking of the Additional Services and to communicate with the Reservation Administrator during administration the Additional Services.
    2. The booking of the Additional Services is binding when confirmed through the Platform. Booked Additional Services cannot be cancelled. The User undertakes to pay for the booked Additional Services the price indicated when booking the Additional Services.
  6. Price and payment
    1. All payments for the Additional Services are facilitated by a third party (i.e. payment gateway or similar solution provider) that is fully responsible for payments processing.
    2. The prices of the Additional Services offered on the Platform are final and include the final price of the Additional Services incl. the fee for the Platform and/or the Reservation Administrator.
    3. The User is obliged to pay the total price by credit card or other online payment method available by the Platform by entering the required data in the respective online form.
    4. The Platform Operator shall not be held liable for any costs associated with the processing of the payment resulting from the contractual relationship between you and the bank that issued the payment card or that maintains the bank account, or from any other contractual relationship which you use to make the payment.
    5. You hereby authorize the Operator to use the payment information to process the payment(s) for the Additional Services in accordance with this T&Cs.
  7. Final provisions
    1. The User acknowledges that the Operator is entitled to assign claims against the User related to the Platform to a third party.
    2. The parties agree to make their best effort to amicably resolve any dispute arising out of or in connection with the T&Cs.
    3. To the extent permitted by law, the Operator's liability for any damage caused in connection with the use of the Platform is excluded. If liability for damages cannot be excluded under the law, the Operator's liability is limited to the amount of the fee paid by the User to the Operator as part of the price for the Additional Service in connection with which the damage occurred. The Operator's liability is expressly excluded for damages caused by the Reservation Administrator and/or any other third party.
    4. The mutual contractual relationship of the parties shall be governed by the laws of the Czech Republic, in particular, the Act No. 89/2012 Coll., Civil Code, as amended. For contractual relationship with international element parties hereby choose the Czech law as the law applicable to these T&Cs, in accordance with Article III of Regulation No. 593/2008 on the law applicable to contractual obligations, adopted by the European Parliament and the Council of the European Union on 17 June 2008 (hereinafter referred to as "Rome I"). Application of the "The United Nations Convention on Contracts for the International Sale of Goods (CISG)" is excluded. This choice is without prejudice to Article VI of Rome I concerning consumer contracts.
    5. If any provision of the T&Cs is or becomes or is found to be invalid or unenforceable, the validity and enforceability (to the full extent permitted by law) of the remaining provisions of the T&C shall not be affected. In such cases, the parties agree to replace the invalid or unenforceable provision with a valid and enforceable provision which shall, to the full extent permitted by law, have the same meaning and effect as intended by the provision to be replaced.
    6. As a legal precaution, the parties hereby declare, for cases of contracting with an international element (except for disputes for which the exclusive jurisdiction of the arbitrator is given and/or in connection therewith), that in accordance with Art. 23 of Council Regulation (EC) No. 44/2001 dated December 22, 2000, on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, the parties establish the exclusive jurisdiction of the Municipal Court in Prague to decide any future disputes arising out of or in connection with the T&C. The parties hereby establish the exclusive jurisdiction of the Municipal Court in Prague for all disputes arising out of or in connection with the T&C (except for disputes over which the arbitrator has exclusive jurisdiction and/or in connection therewith).
    7. These T&C come into force and effect on 1.1. 2022 and are also available on the Platform. The Operator is entitled to change these T&C from time to time. This T&C shall cease to be valid and effective on the effective date of any later T&C.
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